Return & Refund Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Return Eligibility

• Item must be unused and in the same condition as received.
• Must be in original packaging.
• Receipt or proof of purchase is required.
• Do not send products back to the manufacturer.

Non-Returnable Items

• Perishable goods (food, flowers, newspapers, magazines)
• Gift cards
• Downloadable software products
• Health & personal care items
• Hazardous or flammable materials

Partial Refunds

• Items with obvious signs of use
• Opened CDs, DVDs, software, or games
• Damaged or missing parts not due to our error
• Returned after 30 days of delivery

Refund Process

Once your return is received and inspected, we will notify you about approval or rejection of your refund.
If approved, your refund will be processed and credited to your original payment method within a few days.

Late or Missing Refunds

• Check your bank account again.
• Contact your credit card company (processing may take time).
• Contact your bank for update delays.
• If still not received, contact us.

Sale Items & Exchanges

Only regular priced items are eligible for refunds. Sale items cannot be refunded.

We only replace items if they are defective or damaged. For exchanges, contact us at customercare@mrdates.in and send the item to our address.

Shipping Returns

• Return shipping cost is paid by customer.
• Shipping costs are non-refundable.
• Refund will deduct return shipping cost if applicable.
• We recommend trackable shipping for expensive items.